:: Cancellation Policy
 

Normal Season :: 1 May - 31 October

Date

Condition

+15 days before specific arrival date

7% of paid amount is charged as handling and banking fee

14-8 days before specific arrival date

10% is charged as handling and banking fee

7-3 days before specific arrival date

Cancellation fee of one night

2-0 days before specific arrival date

Cancellation fee is deducted from your full booking amount.

 In case of NO - SHOW or early checking out , non refundable.
(Regarded as cancellation without the required advance notice)

Any changes must be made not less then 5 business days before checking-in date
(in case of emergency, please contact our costomer service.)

We will not be responsible for any (additional) charges incurred after
cancellations/ changes without confirmation from us.

High Season :: January 16 - April 30 and November 1 - December 14

Date

Condition

+15 days before checking-in

7% of total room price will apply for handling and banking fees.

15 days (or less) before checking-in

One night penalty + handling fee (7%) will be charged.

7 days (or less) before checking-in

TWO night penalty + handling fee (7%) will be charged.

2-0 days before specific arrival date

Cancellation fee of your full booking amount will be charged.

In case of NO - SHOW or early checking out , non refundable.
(Regarded as cancellation without the required advance notice)

Any changes must be made not less then 10 business days before checking-in date
(in case of emergency, please contact our reservation staffs.)

We will not be responsible for any (additional) charges incurred after
cancellations/ changes without confirmation from us.

Peak Season ( Thailand ) :: Period / December 15 - January 15 / Festive and Holiday period for all destinations

Date

Condition

+30 days before requested arrival date

7% handling and banking fees will be charged

-30 days prior to check in

Two nights penalty + handling fee (7%) will be charged

30 days (or less) prior to check in

Non refundable

Any changes must be made not less then 18 business days before checking-in date
(in case of emergency, please contact our reservation staffs.)

We will not be responsible for any (additional) charges incurred after
cancellations/ changes without confirmation from us. And early checking out is non-refudable.

Less than 2 business days or case of No-show

Non refundable